Quality Management System (QMS) Workshop

A three-day Quality Management System (QMS) Workshop was held at SMBZAN ICQ from 14th to 16th October 2026. The workshop was aimed at strengthening healthcare quality management practices, promoting continuous improvement and enhancing institutional standards in healthcare services.

The workshop was conducted by Muhammad Shoaib, Quality Management Representative, AFIC and Mahjabeen Javaid, QA Officer, AFIC who provided valuable training and guidance to the participants on foundational and advanced healthcare quality concepts, including QMS and ISO 9001:2015.

The training sessions covered the development of departmental quality objectives, KPIs and supporting documentation; application of Root Cause Analysis (RCA) and development of effective Corrective and Preventive Action (CAPA) plans; identification, reporting and management of incidents, adverse events and non-conformities and conducting internal quality audits to strengthen patient safety and enhance patient experience.

On the final day, a certificate distribution ceremony was held, during which certificates were presented to the participants in recognition of their successful participation in the training. Brig Asim Iftikhar, CEO SMBZAN ICQ, presented shields and certificates of appreciation to the trainers in recognition of their valuable contribution and support.

The workshop concluded with a group photograph, reflecting SMBZAN ICQ’s continued commitment to quality improvement, institutional capacity building, patient safety and the implementation of international quality management standards to ensure excellence in healthcare delivery.
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© 2026 SMBZAN ICQ, Powered by IT Department.

© 2026 SMBZANICQ. Powered by IT Department.